ViolentCake

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

THIS IS A SCAM COMPANY

Original review Aug 16, 2022

I ordered the Vibely mascara from this website and within 24 hrs requested to cancel my order. They told me it was too late to cancel and then shipped it a few days later.

I said, "Okay, I will just return it once I receive it."

Well, I received the item, and tried getting my item returned by reaching out to them over and over and over again. They would not reply back, and when they did, it was with the same automated message asking me to tell them what the issue was. I explained the issue over and over again to them with the same automated replies from them telling me to explain what the issue was.

Finally I sort of got through to them after having to escalate to more abrasive language, and they said they would issue me a partial refund. I waited over 3 weeks and the refund never came through.

So I reached out to them again. NO RESPONSE. Finally I threatened them that I would be opening up a case with my bank, and what do you know, but THAT VERY DAY I got issued my partial refund.

What sucks is, I should have received a full refund, not just a partial refund, because their website specifically states:

"BUY NOW WITH NO RISK

Customer satisfaction is our number one priority - and we mean it. Not satisfied with your order?

No worries! Let us know within 30 days and we will give you a STRESS-FREE refund."

This was definitely not a "STRESS-FREE" refund. It wasn't even a refund. I have been going back and forth with them for literally 3 months over this.

I doubt they expected me to be so annoyingly persistent, and even then I only got a 50% refund--after threatening them.

DO NOT BUY FROM THIS COMPANY.

THEY ARE A SCAM!

To top it all off, the product SUCKS. Also, you can find it for a cheaper price elsewhere.

View full review
Loss:
$17

Preferred solution: Full refund

Elisabeth S Ifm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged for product never received

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Updated by user Jul 27, 2022

Still no response from site, no resolution

Original review Jul 27, 2022
I ordered a product (mascara) on July 5, 2022 and received delivery tracking information on July 20. I contacted the Unites States Postal Service to verify my tracking information and was told the tracking number and information were INVALID.

I have since contacted Mave Beauty multiple times via their email and website chat and have received NO RESPONSES. I should have paid closer attention to the 60 five star reviews; anyone with basic marketing skills trying to run a scam should know enough to add a few four and three star reviews to make the fraud look a bit more realistic.

I contacted my bank to stop/ reverse the charge and I believe the Better Business Bureau and Inspector Generals office should be alerted to fraudulent online commerce practices.
THIS SITE IS A TOTAL SCAM. STAY AWAY.
View full review
Loss:
$30
Cons:
  • Fraudulent website

Preferred solution: Full refund

User's recommendation: Stay away from this site. It is a scam.

Anonymous
map-marker Brooklyn, New York

Mascara

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I ordered a eyelash mascara june 8 and havent received anything.now is june 15 and no emails about my shipping or confirmation number .Im getting so mad .I think this is scam .dont order from this company .
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Martha A Cou

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Verified Reviewer

Product is not what is indicated

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I received the foundation and it is way light for my face I look dead if I were to leave it. I don't think it covers as well as it indicates. I want to return it since it is under the 30 day trial. There were only two shades in the foundation. So i choose one and its just way too light for my skin tone.
View full review

Preferred solution: Exchange of product for another shade

User's recommendation: might want to look at another product with more colors to choose from

Linda K Mvh

Have not received make-up foundation and it has been 14 days.

I placed an order for foundation on 2-28-22. Today is March 13. Have not received the product as of yet and not received anything from company. Fee has already gone thru. Need to send product or refund money.
View full review
Loss:
$25

Preferred solution: Deliver product or service ordered

User's recommendation: Order from another company.

Ethan J Wng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Juan, San Juan Municipio

Complaint

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Ordered something from them in mid November and nothing has arrived. When I emailed to ask what was happening, I was a sent a fake shipping/tracking number and a reply that says they are working on shipping. DON'T order from here. It's a scam, you'll lose your money.'t order from themDon
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Preferred solution: Full refund

Sandra C Bxq

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Verified Reviewer

YOUR PRODUCT IS A SCAM - I WANT MY $ BACK

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THE PRODUCT DIDN'T COVER ANYTHING AND THE MORE I PUT ON AS THEY SAY PUT ON A 2ND TIME, I LOOK LIKE I SHOULD BE LYING IN A COFFIN BECAUSE I AM WHITE AS A GHOST. LOOKS HORRIBLE.
View full review
Loss:
$23
Cons:
  • Very deceitful

Preferred solution: Full refund

User's recommendation: DO NOT BUY THIS PRODUCT

Anonymous
map-marker Indianapolis, Indiana

False advertisement

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I wish I wouldve done a little bit of research before ordering this product this is the worst product I have ever tried in my entire life usually if I dont like a cream or a beauty product Ill gift them to someone you cannot do this with this product on the video this girl is covering tattoos which I dont need to cover my tattoos I would just like to cover the flaws on my face but it doesnt cover any flaws on my face let alone a tattoo this is false advertisement save your money Im a single mom I dont spend money on myself every once in a blue moon I do I decided to do it with this beauty product and it was a big mistake I hope this saves at least person from spending their money hereon top of that I tried to send my stuff back and get a refund and it says that they dont except the creams to be returned but on their video its a 100% satisfaction guaranteed or your money back blah blah blah its a bunch of *** please do not buy this product. I would give this a -5 stars if I could

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User's recommendation: DONT WAIST YOUR MONEY

Beth H Cfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company is a scam, you will never receive your product.

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I ordered over a month ago and their customer service keeps saying it is on its way, they send me a tracking number and when I click on it I am redirected to a Chinese based website that is completely in Chinese. I cant get any other response from this company. DO Not ORDER FROM THIS FRAUDULENT COMPANY!
View full review
Loss:
$50
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Don’t order from them

Diane C Ppx

Charged for product I didn't receive and never ordered.

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I had ordered an item. When I checked my bank statement two more expensive items were posted against my account. I went back into the website and cancelled my original order. I lodge a fraud complaint with my credit card company. I will never shop here again, and I hope you don't.
View full review
Loss:
$54
Cons:
  • Deceitful

Preferred solution: Full refund

User's recommendation: Do not shop here.

Anonymous
map-marker Peoria, Illinois

Haven’t received package yet

Havent still received package been asking for money back cause I havent received package people dont wanna give it back I want my money back cause I havent received what I ordered yet bn a month or so give me my money back
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Cynthia V Gxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Trying to get my order received.

I have sent pictures of the product that I thought was it. Which I also said if that is not the product then I have not received it. Mushroom Head Air cushion and cc cream! If you could check the emails out that were sent. And it's been a while. Please inform me on what to do. Thank you Cynthia Valdez
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Preferred solution: Deliver product or service ordered

Carin G Gku

You guys don't need more money than you were supposed to do you owe me $77

I ordered three things of makeup at $58 and some change when I give you my credit card information it went up to $128 and some change I just want my money back please have to go to work in the morning I need to get some sleep thank you for helping
View full review
Loss:
$78
Cons:
  • Not trusting u
  • Your stupid customer replies and not resolving

Preferred solution: The three things I ordered and the rest of my money back

Rhonda G Rnu

I order my mavebeauty on september 3rd i paid for already and i give u right address for delivery to my house 126 valley drive janesville wis 53546-**** (I was looking for and watch my delivery ever

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I'm waiting for my package that I order, I paid for it already on Sept. 3rd 2021 I give u my address one more time is 126 valley drive Janesville WI 53546-**** I was watching for my package to delivery to my house and it before my birthday and i got 9 days left, and I want my early gift thank you, MRS. Rhonda Give more P. S When am I should get my Package ?? Please let me know soon as
View full review
Loss:
$25

Preferred solution: Deliver product or service ordered

1 comment
Christ Oaq

Just wanted to say, I ordered this also. I’m also in Janesville!

I DID receive what I ordered, for the correct price.

Which website did you order from? Facebook?

Alyce L Ftw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No refund,no product just excuses in nearly 2 months

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No product no refund,in two months,just one excuse after another, it's in transit, slow mail delivery, be patient it's on its way.
View full review
Loss:
$46
Pros:
  • Contact good

Preferred solution: Full refund

User's recommendation: Don't shop Mave beauty,you’ll pay,but no product will be sent,only excuses, its been nearly 2 months and still nothing

2 comments
Beth H Cfj

Same here, same excuses, it’s in transit be patient

Guest

Ordered on 08/29/21, have not received the order yet. This is September 26, 2021.

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Patricia M Tbs
map-marker Lucena City, Calabarzon

In time for Christmas

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I ordered a very last minute Christmas presents for my sister and myself. They managed to get them shipped and sent to me all before Christmas, saving my backside! The makeup were amazing quality, and she was over the moon that now she had a makeup that everybody wants too.
View full review

User's recommendation: Fast Shipping

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